#451: Plus! Heck's Kitchen, Eavesdrawing the Literati, My Roat Kit, Richard Thompson, How to make a living as an artist, New Yorker at 100 Teaser, & Morris gets a new mug
AI today. Called a health insurance company to discuss changing my coverage. AI voice answers the phone, asks for account info. Transferred to another AI who asks for the same info. 30 minutes and three more AI characters interact asking for the same info each time and finally get a real person, but then the AI answers another call with someone else and suddenly I am on a call with the AI talking to another customer and the real person. I hang up. Call back. Lather rinse repeat, except this time I finally am shunted by AI to a customer service survey instead of sales. I feel like I am living in Terry Gilliam's "Brazil" movie.
That woman talking about AI was spot on.
I love Column 457. Greatly entertaining while I’m recuperating from surgery. Sorry but I cannot subscribe right now.
Nancy
AI today. Called a health insurance company to discuss changing my coverage. AI voice answers the phone, asks for account info. Transferred to another AI who asks for the same info. 30 minutes and three more AI characters interact asking for the same info each time and finally get a real person, but then the AI answers another call with someone else and suddenly I am on a call with the AI talking to another customer and the real person. I hang up. Call back. Lather rinse repeat, except this time I finally am shunted by AI to a customer service survey instead of sales. I feel like I am living in Terry Gilliam's "Brazil" movie.
Gaaaaahhhhh.
I wouldn't have lasted past the second AI...
OMG, that is exactly what it is. And what it will be everywhere soon. Before China decides to take down the Internet.
There are billboards all over NYC like this. Makes me shudder.
Advice from a friend re: getting a real person. Say "hearing impaired." Apparently works better than "representative." Haven't tried it -- yet.
That’s a good tip!!